Terms of Service

1.Agreement to these Terms

These Terms of Service (“Terms”) govern access to and use of Berel OS, the websites at berelos.com and any related services (together, the “Services”). The Services are provided by Cravto, LLC, a limited liability company registered in the Republic of Armenia (“Cravto”, “Berel”, “we”, “us”).

By creating an account, signing an order form or using the Services, you accept these Terms on behalf of the organization you represent (“Customer”, “you”). If you do not have authority to bind that organization, do not use the Services.

• The Services are offered to businesses only and are not intended for personal, family or household use.
• If you and Cravto have signed an order form or master agreement, that document prevails over these Terms where the two conflict.

2.Definitions

• Customer Data means data, emails, files and documents that you or your Users submit to the Services, including shipment, rate, quote, booking and contact records.
• AI Agent means an automated feature of the Services that reads inputs and drafts or performs actions, such as quotes, bookings, document checks, tracking updates and invoice audits.
• Output means content an AI Agent generates for you.
• Users means individuals you authorize to use your workspace.
• Subscription means the plan, billing term and number of seats you purchase.

3.Accounts and workspaces

You must give accurate account information and keep it current. You are responsible for all activity under your workspace and for keeping credentials confidential. Tell us at legal@berelos.com as soon as you suspect unauthorized access.

• Users must be at least 18 years old.
• Each seat is for one named individual. Seats may not be shared, but you can reassign a seat when someone leaves your team.
• You are responsible for your Users’ compliance with these Terms.

4.Subscriptions, fees and payment

Fees are set out on our Pricing page or in your order form. They are charged per user, in advance, monthly or yearly.

• Subscriptions renew automatically for the same term unless cancelled before the renewal date.
• Seats added during a term are charged pro rata for the rest of that term. Seat reductions and downgrades take effect at the next renewal.
• Fees exclude taxes. You pay VAT and similar taxes, except taxes on our net income.
• If an amount is overdue, we may suspend the Services after giving you 14 days’ written notice. Overdue amounts may bear interest at 1% per month or the highest rate the law allows, whichever is lower.
• We give at least 30 days’ notice of price changes. New prices apply from your next renewal.

Refunds are governed by our Refund policy. Fees are non-refundable except as stated there.

5.AI credits

Plans include a monthly allowance of AI credits: a shared pool for the workspace plus credits for each active user. Credits reset at the start of each billing month and do not roll over. Credits have no cash value and cannot be transferred, sold or refunded. When credits run out, AI Agents may pause until the next cycle or until you buy more.

6.AI Agents and Outputs

AI Agents prepare work for your team. You decide which actions need human approval through the rules you set in your workspace.

• You are responsible for reviewing Outputs and for every quote, booking, document, message or payment sent or made from your workspace, whether approved by a person or by an automatic rule you configured.
• Outputs can be inaccurate or incomplete. They are not legal, customs, tax or financial advice. Check rates, HS codes, duties, Incoterms and compliance matters before you rely on them.
• Similar inputs can produce similar Outputs for other customers. Outputs are not guaranteed to be unique.
• Between you and us, you own the Outputs generated from your Customer Data, subject to these Terms.

7.Your data

You keep all rights in Customer Data. You grant Cravto a worldwide, limited licence to host, copy, process, transmit and display Customer Data only as needed to provide, secure and support the Services, and as described in our Privacy policy. We do not use Customer Data to train general-purpose AI models.

You are responsible for having the rights, consents and notices needed to submit Customer Data, including personal data about your customers, carriers and contacts. Where we process personal data on your behalf, our Data Processing Addendum applies. It is available on request from legal@berelos.com.

You can export your data at any time during your Subscription and for 30 days after it ends. After that, we delete Customer Data within 90 days, except for encrypted backups deleted on their normal cycle and data we must keep by law.

8.Acceptable use

You will not, and will not allow anyone else to:

• use the Services in breach of any law, including sanctions, export control and customs laws;
• arrange the movement of prohibited or restricted goods in breach of law;
• send spam or unsolicited messages through connected mailboxes;
• access other workspaces, probe or bypass security controls or usage limits;
• reverse engineer, copy or build a competing product from the Services, or use them to train competing AI models;
• resell or sublicense the Services unless we agree in writing;
• upload malware or content that infringes the rights of others.

We may suspend access where needed to prevent harm, with notice where practical.

9.Third-party services

The Services connect to carriers, email providers, accounting tools and other third parties. Your use of those services is governed by their terms. We are not responsible for their availability, data, rates or schedules. Carrier rates and schedules shown in the Services come from third parties and can change without notice.

10.Our intellectual property

Cravto owns the Services, including the software, models, designs, documentation and the Berel name and logos. No rights are granted to you except those stated in these Terms. If you send us feedback, we may use it without any obligation to you.

11.Confidentiality

Each party will protect the other’s non-public information with at least reasonable care and use it only to perform under these Terms. This does not apply to information that is public, already known to the recipient, independently developed, or that must be disclosed by law, in which case the recipient will give notice where the law allows.

12.Availability and support

We work to keep the Services available and schedule maintenance with notice where practical. Service levels and service credits apply only where an order form includes them. Service credits are the sole remedy for missing a service level.

13.Warranties and disclaimers

We will provide the Services in all material respects as described in our documentation. Except for that commitment, and to the fullest extent the law allows, the Services and Outputs are provided “as is” and “as available”. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement and accuracy of Outputs.

14.Limitation of liability

Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data. Cravto is not liable for cargo loss or damage, demurrage, detention, storage or delay costs.

Our total liability for all claims arising in any 12-month period is limited to the fees you paid for the Services in the 12 months before the event giving rise to the claim.

These limits do not apply to fraud, wilful misconduct, your payment obligations, your indemnity obligations, or where the law does not allow liability to be limited.

15.Indemnity

You will defend and indemnify Cravto against third-party claims arising from Customer Data, your use of Outputs or a breach of the Acceptable use section.

We will defend you against third-party claims that the Services infringe intellectual property rights. If that happens, we may modify or replace the affected Services or end them and refund prepaid fees for the unused part of the term.

16.Term, suspension and termination

• You can cancel at any time in workspace settings. Cancellation takes effect at the end of the current term and does not create a refund, as set out in the Refund policy.
• Either party may terminate for a material breach that is not cured within 30 days of written notice.
• We may suspend or terminate immediately for non-payment after notice, a breach of Acceptable use, a legal requirement or a security risk.
• On termination, access ends, unpaid fees become due and the export window in “Your data” applies. Sections that by their nature should survive will survive.

17.Governing law and disputes

These Terms are governed by the laws of the Republic of Armenia, without regard to conflict of law rules. The parties will first try to resolve any dispute in good faith for 30 days after written notice to legal@berelos.com. If it is not resolved, the competent courts of Yerevan, Armenia have exclusive jurisdiction. Either party may seek urgent injunctive relief in any court.

18.Changes to these Terms

We may update these Terms. We will give at least 30 days’ notice of material changes by email or in the product. Continued use after the effective date means you accept the updated Terms. If you do not agree, cancel before the change takes effect.

19.General

• These Terms, together with any order form and the policies linked here, are the entire agreement between the parties.
• You may not assign these Terms without our consent, except in a merger or sale of substantially all of your business.
• Neither party is liable for delays caused by events beyond reasonable control, including port closures, carrier failures, strikes and internet outages.
• If a provision is unenforceable, the rest remains in effect. Not enforcing a right is not a waiver.
• Notices to us go to legal@berelos.com and our registered address. Notices to you go to the account owner’s email.
• The English version of these Terms prevails over any translation.