Freight operations software
Run every shipment without chasing it.
Agents handle bookings, documents, milestones and customer updates, and bring exceptions to your team. Your coordinators run more files and focus on the shipments that need them.
What agents take off your operations team’s plate
Bookings and documents
Agents book with carriers, track cutoffs and draft house bills, invoices and packing lists that match the booking.
Milestones and exceptions
Every container and flight is followed across carriers, and anything that slips is flagged before demurrage and detention start.
Customer updates
Delay notices and status updates are drafted for approval, and the customer portal stays current on its own.
One shipment, end to end.
Blue marks what the agent does at each stage. Your team signs off before anything goes to a customer or carrier.
- 1BookingBooks space and confirms the cutoffs
- 2DocumentsDrafts and checks house bills and invoices
- 3In transitTracks milestones across carriers
- 4ExceptionsFlags delays and free time, drafts the update
- 5DeliveryCollects proof of delivery and hands off to billing
Built for the daily rhythm of a forwarding desk.
Built on Operations & Execution, Documents, Workflow & Automation. Terms on this page: CY Cutoff, Free Time, Demurrage, Detention, Proof of Delivery. See the full glossary.
- Tasks and checklists per shipment
- Cutoff and free time tracking
- Document checks against the booking
- Milestones across every mode
- Delay updates drafted for approval
- Customer portal with live status
- Real-time collaboration on a booking
- Workflow rules in plain words
Operations FAQ
How does Berel help freight operations teams?
Agents take over bookings, document checks, milestone tracking and customer updates, so each coordinator can run more files and spend time on the exceptions.
Do agents send updates to customers on their own?
Only what you allow. Your team sets approval rules, and agents check every draft against them before anything goes out.
Can Berel warn us before demurrage and detention?
Yes. Agents watch free time on every container and alert your team and your customer before charges start.
Can my team work on the same booking at the same time?
Yes. Coordinators, documentation and customer service can work on the same booking together, online and in real time.
How are exceptions handled?
When a milestone slips or a document does not match, the agent flags it on the shipment, drafts the next step and waits for your team to decide.
Other teams and capabilities
Give your coordinators room to run more files.
See the agents run operations on your own lanes, or talk to sales about pricing and migration.